General questions
How much are the shipping costs?
Shipping costs start at €4.50. Shipping is free for orders over €50.
How much does a return cost?
Is the return shipping at the buyer's expense?
What payment methods are available?
PayPal, Visa, Mastercard, giropay, advance payment by bank transfer
How does a cancellation work?
By post, email
How long can I return an item?
The item can be returned within 14 days.
Which shipping providers are there?
Our goods are shipped exclusively with Hermes.
How long does a delivery take on average?
Delivery usually takes 1-3 working days
How can I track my delivery?
The delivery can be tracked at any time using the tracking number.
Can I pick up my order locally?
Local collection is not possible or only possible to a limited extent after prior arrangement (before purchase).
How are appointments made for freight forwarding deliveries?
Appointments will be arranged by telephone through the transport company/forwarding agency responsible for delivery.
Is there a minimum order value?
Yes, shipping is free for purchases over 50€.
How do I redeem a voucher?
A voucher code can be entered and redeemed in the shopping cart at checkout.
Can I also order as a guest?
Yes, ordering as a guest is possible
Can I change my order later?
Unfortunately, it is not possible to change an order afterwards.
How do I contact customer support?
By email: info@clima-air.de
What is being done to protect my data?
Your data is protected by SSL encryption.
What is SSL encryption?
With so-called "SSL encryption" (Secure Sockets Layer), the connection between a server and a client is encrypted. It cannot be viewed by third parties. Encryption is usually performed using the https protocol.
What are cookies?
Cookies are small text files that store information about a user's interaction with a website. These files are placed on the user's local computer by the website's server and are used to improve the user experience, for example, by remembering login information or language preferences. When the user revisits the website, the cookies are then sent back to the server to retrieve the stored information.
Your question hasn't been answered yet? Feel free to contact us!
Our team of experts is happy to process your inquiries or assist with any questions about our products.
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General questions